This book is changing my life. And hopefully how I communicate in future.
To learn for the first time how to communicate without putting the blame on anyone else, and taking responsibility for your feelings!
First two parts of the 4 part process
*Clearly state your observation without including feelings
Acknowledging the fact with time and exact example of situation or action. No blame or criticism.
*State how it actually makes you feel
This means learning the feelings we have, understanding and acknowledging the feeling. It is not that we feel good or bad, it means that we feel sad, anxious, stressed, happy, excited, etc
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